Return Policy
By placing an order with POLARIS-ETeK online or via E-mail, you indicate that you have read and agree to the following return policies. Note: returns must meet ALL criteria.
We do not accept returns for customized items. POLARIS-ETeK in its sole and absolute discretion shall be the determiner of whether a product is in fact defective.
1)Starting from the date of delivery, you will have 7 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise POLARIS-ETeK will not be held responsible. If anything is missing, please Contact us at tom.zhang@polaris-etek.com.
2)You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of POLARIS-ETeK. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, POLARIS-ETeK will supply a prepaid shipping label along with an RMA number.
3)Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer's crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to POLARIS-ETeK, you will be responsible for the loss of any non-defective items.
4)For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, POLARIS-ETeK will be responsible for your return shipment and the shipment of replacement items.
For more information or to make a return, please E-mail tom.zhang@polaris-etek.com or Add Skype 479223364.